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Terms and Conditions

Bookings & Payments
  • Bookings may be made by email, phone, or in person. Acceptance of these terms and conditions forms part of the pre‑admission agreement required for licensed boarding establishments.
  • A 20% deposit is required at the time of booking. This deposit is non‑refundable and non‑transferable.
  • Boarding is charged at full‑day rates, including the day of arrival and the day of departure. This ensures adequate time for cleaning, disinfection, and preparation of accommodation in line with welfare standards.
  • Payment is accepted by cash or bank transfer only and must be made before or upon arrival.
  • A minimum of 14 days’ notice is required for cancellations. Charges may apply outside this period at the cattery owner’s discretion.
  • A fully completed booking form must be submitted prior to arrival. This forms part of the mandatory record‑keeping requirements under licensing regulations.
Health & Welfare Requirements
  • All cats over 6 months must be neutered or spayed.
  • All cats must be vaccinated against Feline Influenza, Feline Parvovirus (enteritis), and feline respiratory viruses. Up‑to‑date vaccination records must be provided prior to boarding.
  • Homeopathic vaccinations are not accepted.
  • Cats must be wormed and flea‑treated at least 7 days before arrival. If parasites are detected, treatment will be administered in accordance with veterinary procedures and charged to the owner.
  • Cats showing signs of illness on arrival will not be admitted until veterinary advice has been obtained.
  • Any cat becoming unwell during boarding will be assessed following the cattery’s veterinary care procedures. Additional veterinary costs will be charged to the owner.
  • All medications must be declared at the time of booking, with clear written instructions and medication supplied on arrival. Additional time may be required for cats needing specialist care.
  • Cattery owners hold feline first aid training, supporting compliance with welfare competency requirements.
Arrivals, Collections & Access Control
  • Arrivals and collections must take place within normal opening hours and by appointment. This supports controlled access and reduces stress for boarded animals.
  • Minimum stay is 3 days throughout the year. No arrivals or collections are permitted on Christmas Day, Boxing Day, or New Year’s Day.
  • All cats must arrive in secure carriers, which will remain on site for the duration of the stay to support safe handling and emergency procedures.
Visits / Viewings

Visits and viewings are available by appointment during normal opening hours. Visitors must follow all hygiene and biosecurity procedures in place to protect resident animals and maintain compliance with infection‑control standards.

Opening Hours

Monday to Saturday: 10:00–18:00
Sunday: 15:00–18:00
Closed for visits, arrivals, and collections on Christmas Day, Boxing Day, and New Year’s Day

Multiple Cats

Cats from the same household may share a pen at the owner’s risk. If aggressive behaviour occurs and separation is required, additional charges will apply for the use of extra pens. This ensures welfare needs are met and prevents stress or injury.

Food, Water & Environmental Enrichment
  • Bedding, scratch posts, and enrichment toys are provided. Owners may supply additional clean items at their own risk.
  • Cats are fed Whiskas, Felix, or Sheba wet food. Occasional treats such as chicken or tuna may be offered.
  • Any dietary requirements must be declared at the time of booking. Specialist diets must be supplied by the owner.
  • Treats and biscuits are provided in small amounts.
  • Fresh filtered water is available at all times.
  • Dietary instructions from the owner’s veterinary specialist will be followed as part of welfare compliance.
Non‑Collection Procedure

If a cat is not collected within 14 days of the agreed departure date, and no communication has been received from the owner or nominated emergency contact, the cattery reserves the right to rehome the cat appropriately. This procedure aligns with duty‑of‑care requirements and ensures no animal is left without provision.

Collars

Collars must be removed prior to arrival. Any cat arriving with a collar will have it removed for safety reasons, in line with welfare risk‑management practices.

Photographs & Media

Photographs may be taken of cats in our care unless the owner opts out on the booking form. All images remain the property of Cosy Towers Cat Hotel and may be used for media purposes.

Data Protection (GDPR Compliance)
  • All booking information is stored securely.
  • No information shared with third parties unless requested by the owner.
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